Raley's at 692 Freeman Lane in Grass Valley, California

Customer Reviews about Raley's

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  I ordered my birthday cake in advance. I was not able to celebrate until the day after. I took the cake out and everyone sang Happy Birthday (of course) but as I was taking the candles out, I noticed the cake was wrong. It was chocolate :( I was so upset we jumped in the car and headed straight for Raley's. When I arrived, I was extremely upset. I had to wait 5 minutes before someone acknowledged me. When I explained what happen, the person waiting on me apologized profusely. I ordered a white cake with whipped cream icing. I received a chocolate cake with butter cream icing. I told the lady that I knew it was butter cream because the colors are too perfect. The colors run a little with whipped cream icing. They lady agreed that the cake was definitely not what was order. The manager on duty came over and did the same, apologizing profusely. They took my order again and made certain it was accurate. They even asked someone different to prepare my cake. I asked them to cut open the cake I brought back because I was curious what was on the inside. Now I know that chocolate starts with "C" and white with "W" so it's confusing how the person who made the cake got that wrong. I mean if it was a carrot, ok I might would attempt to understand but this??! That person was not caring about their work. Well, I went back the next day to get my "correct" cake and I asked the person who gave me the cake was the icing whipped cream. Her response, she didn't know. I bet she was the one who messed up my order in the first place. When, I got home, I got a call from the manager who helped me the night before. She said she was hoping she could be there when I got the cake and asked did it look correct. I told her I did stick a knife in just to check and it looked correct. I thanked her for taking the time to follow-up with me. Long story, it was a great cake (not just because I got it free) and the customer service was well beyond what I expected. 2 thumbs up to the ladies who made sure I had a great birthday cake :)
  April 09, 2017

  by Andrea Nasah

Opening hours Open now

Today: 06:00 am — 11:00 pm

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About Raley's in Grass Valley